If you have a problem with an order, please contact us at firstname.lastname@example.org
What is your store's refund policy?
If we are unable to fulfill your order.
What is this store's return and exchange policy?
Shawn Andrea does not issue store credit for the original shipping charges.
All items with prices ending in .99 are considered Final Sale and cannot be returned for store credit.
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.
Please be sure to send us your item(s) back in full accordance with our
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
Bodysuits, swimwear, undergarments, accessories are non-returnable.
All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
All returns are refunded via store credit in the form of a Shawn Andrea E-Gift Card.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Returned-to-Sender & Refused Packages
This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Because we can't ensure the style/size required will be available by the time we receive your return, except in very limited circumstances, we are unable to accommodate exchanges. However, if the item is available, we will exchange it.