What if something is wrong with my order?
If you have a problem with an order, please contact us at info@shawnandrea.om

What is your store's refund policy?
If we are unable to fulfill your order.
We will issue a full refund to your original form of payment.
Important.
With limited exceptions, items purchased during a GIVEAWAY period are not eligible for return once the GIVEAWAY ends.

Assuming the product is not defective, and you purchased your product(s) during a giveaway*, and you want to return it for your money back there are three options: (remember though that after the giveaway ends we will no longer except returns). Used cosmetics can not be returned.

  1. Keep Your Item: You can choose to keep your item and you keep your entries in the giveaway.
  2. Mail us Back the Item for Store Credit**: The item(s) must be in new, sellable condition. We will give you store credit for the value of your order and your entries will be removed from the current giveaway.  When you spend the credit in the future you will get those entries. Once we receive your item(s), our support team will contact you with a unique checkout code to use on a future order. This must be done within 5 days of  receiving your merchandise.
  3. Mail us Back the Item for a refund to your original form of payment **: The item(s) must be in new, sellable condition. We will give you store credit for the value of your order and your entries will be removed from the current giveaway.  When you spend the credit in the future you will get those entries. Once we receive your item(s), our support team will contact you with a unique checkout code to use on a future order. This must be done within 5 days of  receiving your merchandise.

 

What happens if I receive the wrong item or size?
We try to be as diligent as possible when fulfilling orders. 
If by chance, we incorrectly fulfill your order by sending the wrong item.
We will send you a return shipping label.
The Items must be sent back within 30 days of the delivery date. 
Upon receipt of the item being returned to us in it's original condition. 
We will issue a full refund to your original form of payment.

What is this store's return and exchange policy?
IMPORTANT: 
With limited exceptions, returns are refunded via store credit in the form of a
Shawn Andrea E-Gift Card or to your original form of payment.

Shawn Andrea does not issue store credit or refunds for the original shipping charges.

 All items with prices ending in .99 are considered Final Sale and cannot be returned for store credit or a refund.

 With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return. 

Returns Policy
Please be sure to send us your item(s) back in full accordance with our
Return Policy:
Items must be sent back within 30 days of the delivery date. 

Items must be unworn, unwashed, and have original tags attached.

Items must be free of stains, makeup, deodorant, or wear.

Bodysuits, swimwear, undergarments, accessories are non-returnable.

All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

All returns are refunded via store credit in the form of a
Shawn Andrea E-Gift Card or to your original form of payment.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Returns are processed within 5-7 business days after your item(s) are delivered to us.

Damaged, defective, or incorrect items must be reported within 7 days of delivery. 
 
Returned-to-Sender & Refused Packages
This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.

Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of a Shawn Andrea E-Gift Card.
 
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
 
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

Potential fraudulent or criminal activity.
 
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
 

Store Exchanges

Because we can't ensure the style/size required will be available by the time we receive your return, except in very limited circumstances, we are unable to accommodate exchanges. However, if the item is available, we will exchange it.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 5 days after delivery. Items must be shipped back within 5 days of receipt. 
  • SHAWN ANDREA does not pay for return shipping.
Please contact us at info@shawnandrea.com for a Return Authorization and Instructions.